- Easiest way to pay your Telephone Bills.
No hassels of standing in the queue.
- No risk of carrying cash or fumbling with
your cheque book.
- This service is provided free of cost
to the customers. The cost of ECS is
being borne by Calcutta Telephones for the
benefit of our customers.
- No question of late payment charges on
account of forgotten bills.
- Even you can opt out from ECS anytime.
- Single point redressal for billing issues
and many more ....
ECS is now more secure. You will have an option to allow
ECS deduction only for bills of amount upto Rs. 5000/-,
Rs. 2000/- or Rs. 1000/-. If a bill amount exceeds Rs.
5000/-, Rs. 2000/- or Rs. 1000/- (as per option),
the amount will not be automatically deducted from your
bank account. You have to pay it through other available
channels. If you think that your bills will not generally
exceed Rs. 5000/- or Rs. 2000/- or Rs. 1000/-
(as the case may be), this is an ideal scheme for you.
To know, always use our IVRS 1501/1502/1503 bill information
facility. It is free.
Once you are ECS registered customer, you will have a
dedicated Customer Service Center to answer any question
you may have. For detail Please contact : 2248-0066
/ FAX - 2248-6473
SAVE TIME, MONEY & EFFORT : REGISTER WITH ECS OF CALCUTTA
TELEPHONES
Frequently Asked Questions about ECS :
Q.1 What is Electronic Clearance
Scheme (ECS) ?
Calcutta Telephones in association with Reserve Bank of
India offers this highly customer-friendly scheme for payment
of your telephone bills.It is a scheme for collecting your
phone bill dues directly from your savings / current bank
account. It is totally free of any hassles.
Q.2 Where do I get the ECS Mandate
form ?
Click here to download ECS Mandate form.
ECS Mandate Form also available at all Bill Collection &
Customer Service Centers of Calcutta Telephones.
You may contact Telephone No. 2248-0066/2248-6473 FAX :
2210-3924, 2248-1514 or email: dirtrctd2@sancharnet.in for ECS mandate form.
We will send the ECS form by post.
Q.3 How do I join the ECS Scheme ?
You have to fill up the ‘Mandate Form’
(in duplicate) and submit alongwith a photocopy of your
cheque leaf in AOTR office, Customer Service Centre, ECS
Cell or you may drop in BSNL cheque drop boxes.
Q.4 After joining the ECS do I continue
to receive my phone bills ?
Oh, Yes. You will continue to receive the
Bills as before. It will, however, contain a specific
message that "ECS OPTEES NEED NOT PAY THE BILLS AT
COUNTERS".
Q.5 When actually the phone bill amount
will be debited from my bank A/c ?
It will be debited from your bank account within
4-5 working days starting ' Due Date' of your bill. For ascertaining
your ' Due Date ' please dial 1501 / 1502 / 1503.
Q.6 Any extra charge to be paid for joining
the ECS ?
This scheme is entirely free of charge.
Q.7 What do I do if I find that my phone
bill is too high ?
In case of Excess Billing complaint received at least 8
days prior to due date, provisional bill will be issued
to eligible subscribers and the revised amount will only
debited to your account.
You can also request ECS Cell, 8, Hare Street, Calcutta-
700 001 to not to debit any amount from your account till
the Excess Metering Complaint is settled.
You will be able to know the amount of your Telephone Bill
as soon as Bills are issued through computerised announcement
system (IVRS) by dialling 1501/1502/1503 and you will have
enough time to review and check your bill. Please register
at our website view your Telephone Bill with STD/ISD
details and meter reading.
Q.8 Which of my phone lines should I try first with
the ECS ?
Make a beginning. Put all your STD barred phone lines under
ECS. The benefits of ECS are tremendous. Bill for
a STD barred line cannot ever be an astronomical figure. There is
no point wasting time standing in queue for paying a phone
bill of petty amount. |